Les Flue, Technology Coach

Passionate for technology-assisted customer service

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I have been a software product manager, sales manager, marketing director, customer service manager, team communication and collaborator, technical writer and project manager for more than 20 years.  My greatest strengths are understanding customer requirements and needs; matching these with the capabilities of technology, then documenting and developing processes (with follow through) to best meet their needs while creating a positive result and experience for the customer.

As a technology strategist and evangelist, I leverage my passion for customer service to advance a message or cause, to stimulate customer support, to spread your message, and establish connection.  I can help understand and realize the value of major digital trends impacting us today and tomorrow.  I have intimate understanding of these trends and can help develop strategies for your operations and customer service to connect and engage with seekers; your consumers and clients.


Highlights of Qualifications


Delivering Sales and Marketing Activities

Customer Contact and Communication Training and Staff Development

Providing Customer Relations and Support

Customer Relations and Support

Online Training Delivery

Assessing Customer Needs and Requirements

Newsletter, Blog, and Social Media communications

Creating Program Design Requirements

Residential and Commercial Property Management, Sales, and Planning Website Design and Architecture

Managing Project and Program Development and Delivery

Education, Skills, and Community Service


Education
Computer Skills
Community
City University, Seattle, WA — Bachelor of Science Management, 1995 Microsoft Office Yakima Air Terminal, Past Airport Board Chairman
Microsoft Small Business Specialist Microsoft SharePoint Yakima Washington Pilots Association, Past President
Washington State Licensed Real Estate Broker, 2010 Microsoft SharePoint Designer Washington State Pilots Association, Director
Microsoft Visio Yakima Valley Landlords Association, Technical Committee Chair
Microsoft Project Lead Worship Audio and Sound Technician
Word Press
Nozbe, Axosoft, and Snaptrends
Adobe Captivate and TechSmith Camtasia
ArcGIS Desktop and ArcGIS Online
Other Skills
Retired Fire Chief
Private Pilot, Single Engine Land, Instrument Rated
Real Estate Investor, Property Manager

 Work History


Business Solutions Evangelist

LTF Solutions – 2011 to Present
Customer-oriented Service, Communication, and Collaboration. Client Service programs, web office design and management, solutions evangelist.

Product Manager

4QTRS Holdings, LLC – April 2013 to Present
Product Evangelist, Product Management, Technical Sales Support, Customer Liaison, School Safety Evangelist, Social Media Monitoring manager

Vice President, Products

4QTRS, 90Degrees, Sunpro – 1984 to April 2013
Client needs assessment, product design and architecture, sales, marketing, product management, training and development, Small Business Manager