I help clients improve their operations and grow their businesses through the strategic use of technology. I combine my 20+ years of experience in technology and product management with my vision and customer-centric acumen to help define, design and execute technology strategies that connect with customers, drive business growth, and/or reduce costs and/or create new revenue streams.
I have been a software product manager, sales manager, marketing director, customer service manager, team communication and collaborator, technical writer and project manager for more than 20 years. My greatest strengths are understanding customer requirements and needs; matching these with the capabilities of technology, then documenting and developing processes (with follow through) to best meet their needs while creating a positive result and experience for the customer.
As a technology coach, I leverage my passion for customer service to advance a message or cause, to stimulate customer support, to spread your message, and establish connection. I can help understand and realize the value of major digital trends impacting us today and tomorrow. I have intimate understanding of these trends and can help develop strategies for your operations and customer service to connect and engage with seekers; your consumers and clients.
Highlights of Qualifications
Delivering Sales and Marketing Activities
|Customer Contact and Communication||Training and Staff Development|
Providing Customer Relations and Support
Customer Relations and Support
Online Training Delivery
Assessing Customer Needs and Requirements
Newsletter, Blog, and Social Media communications
Creating Program Design Requirements
|Residential and Commercial Property Management, Sales, and Planning||Website Design and Architecture||
Managing Project and Program Development and Delivery
Education, Skills, and Community Service
|City University, Seattle, WA — Bachelor of Science Management, 1995||Microsoft Office||Yakima Air Terminal, Past Airport Board Chairman|
|Microsoft Small Business Specialist||Microsoft SharePoint||Yakima Washington Pilots Association, Past President|
|Washington State Licensed Real Estate Broker, 2010||Microsoft SharePoint Designer||Washington State Pilots Association, Director|
|Microsoft Visio||Yakima Valley Landlords Association, Technical Committee Chair|
|Microsoft Project||Lead Worship Audio and Sound Technician|
|Nozbe, Axosoft, and Snaptrends|
|Adobe Captivate and TechSmith Camtasia|
|ArcGIS Desktop and ArcGIS Online|
|Retired Fire Chief|
|Private Pilot, Single Engine Land, Instrument Rated|
|Real Estate Investor, Property Manager|
Business Solutions Evangelist
LTF Solutions – 2011 to Present
Customer-oriented Service, Communication, and Collaboration. Client Service programs, web office design and management, solutions evangelist.
4QTRS Holdings, LLC – April 2013 to Present
Product Evangelist, Product Management, Technical Sales Support, Customer Liaison, School Safety Evangelist, Social Media Monitoring manager
Vice President, Products
4QTRS, 90Degrees, Sunpro – 1984 to April 2013
Client needs assessment, product design and architecture, sales, marketing, product management, training and development, Small Business Manager
Fire, Emergency Service Work
I have been a fire chief, software product manager, sales manager, marketing director, customer service manager, team communication and collaborator, technical writer and project manager for more than 20 years. My greatest strengths are understanding customer requirements and needs; matching these with the capabilities of technology, then documenting and developing processes (with follow through) to best meet their needs to foster a positive result and experience for the customer.
I served in the Fire Service for 20 years, retiring as a Fire Chief in Pierce County. While serving as a fire chief, I was a leader in advancing and using computer technology in the fire service, I helped form a regional communications center, hazardous materials response team, worked closely with county Emergency Management development and response, and served as an adjunct faculty member at the National Fire Academy; where I co-developed the first course in the “Use of Computers in Fire Service Management”.
After retiring from the Fire Service, I continued developing technology solutions as the Vice-President, Product Manager for four software development companies. I designed and led the development of software programs to promote efficient and effective safety solutions for public safety, fire, police, and EMS, and school safety. I worked on the development team (providing design leadership) for SafetPointe, ViewPointe, and InPointe, and served as an advisor in the development of the ESD105 School Safety and Security Operations Center (SSOC).
I provide Technology Solutions assessment, management, and use, and provide training and instruction in the use of Technology and Social Media to promote school safety and collaboration. I leverages his passion for technology to optimize its use in Safety, and to use technology to further communication and collaboration by and between safety stakeholders. I can help understand and realize the value of major digital trends impacting us today and tomorrow, and applying them to efficient use and deployment. I have an intimate understanding of these trends and can help develop strategies for your operations and customer service to connect and engage with seekers; your consumers and clients.
I Believe in Serving
I have served as the President of the Pierce County Fire Chiefs Association, the Parkland-Spanaway Rotary, Parkland Chamber of Commerce, Washington State Fire Chiefs Association Board Member, Yakima Air Terminal Board of Directors, Washington Pilots Association Director, President of the Yakima Chapter of the Washington Pilots Association, and member of the leadership team for Yakima Foursquare Church. Currently, I am providing Technology Coaching services to the network of churches that make up the Yakima Foursquare Family.
Key targets that I focus on include:
- Business Technology Evaluation and Planning
- Technology use in Emergency Preparedness and Planning
- Leveraging Social Media
- Engaging Web Strategies for Business
- Technology use in Safety
- Technology Assessments
- Project Support
- Moving to the Cloud