Image  Les Flue, Business and Technology Evangelist

Promote customer service, communication, and use of technology to get your customers fired up


A technology strategist and evangelist; taking my passion for customer service to help create a message, cause, and stimulate customer support, spread your message, and establish connection.  Helping you understand and realize value of major digital trends impacting you today and tomorrow.  Developing strategies to your operations and customer service to effect change in the way you engage with consumers and clients.

Over the years I have worked as a Product Manager for four, major software development companies in all areas of marketing, sales, training, communications, and customer service.

Highlights of Qualifications


Delivering Sales and Marketing Activities

Customer Contact and Communication Training and Staff Development

Providing Customer Relations and Support

Customer Relations and Support

Online Training Delivery

Assessing Customer Needs and Requirements

Newsletter, Blog, and Social Media communications

Creating Program Design Requirements

Residential and Commercial Property Management, Sales, and Planning Website Design and Architecture

Managing Project and Program Development and Delivery

Education, Skills, and Community Service


 

Education
Computer Skills
Community
City University, Seattle, WA — Bachelor of Science Management, 1995 Microsoft Office Yakima Air Terminal, Past Airport Board Chairman
Microsoft Small Business Specialist Microsoft SharePoint Yakima Washington Pilots Association, Past President
Washington State Licensed Real Estate Broker, 2010 Microsoft SharePoint Designer Washington State Pilots Association, Director
Microsoft Visio Yakima Valley Landlords Association, Technical Committee Chair
Microsoft Project Lead Worship Audio and Sound Technician
Word Press
Adobe Captivate and TechSmith Camtasia
Other Skills
Retired Fire Chief
Private Pilot, Single Engine Land, Instrument Rated
Real Estate Investor, Property Manager

 Work History


Business Solutions Evangelist

LTF Solutions – 2011 to Present
Customer-oriented Service, Communication, and Collaboration. Client Service programs, web office design and management, solutions evangelist.

Product Manager

4QTRS Holdings, LLC – April 2013 to Present
Product Evangelist, Product Management, Technical Sales Support, Customer Liaison, School Safety Evangelist, Social Media Monitoring manager

Vice President, Products

4QTRS, 90Degrees, Sunpro – 1984 to April 2013
Client needs assessment, product design and architecture, sales, marketing, product management, training and development, Small Business Manager